FAQ – RAVVINE

FAQ

Are you selling designer fragrances?

No - Ravvine creates inspired alternatives to luxury fragrances. We're not affiliated with any designer brands. All brand names you see are just reference points so you know which scent we're matching.

How accurate is the scent match?

We've matched the profile to about 95%-98% accuracy. Same scent character, same mood, same quality, just without the designer price tag. If you love a specific luxury fragrance, our Ravvine version will feel nearly identical on your skin.

How long does it actually last?

Expect 6-8 hours minimum of solid wear. Many of our scents go longer, and our winter collection is specifically built for extended longevity — hitting 12+ hours regularly. Obviously this varies by person and application, but our fragrances hold their own against anything at 3x the price.

What's your fragrance concentration?

All Ravvine fragrances are Parfum. For reference:

Eau Fraîche: 1-3% Aromatic Compounds
Eau de Cologne: 2-4% Aromatic Compounds
Eau de Toilette: 5-15% Aromatic Compounds
Eau de Parfum: 10-20% Aromatic Compounds
Parfum: 20-30% Aromatic Compound

What size bottle do I get?

50ml bottles. All frargances come in one standard size.

Is this cruelty-free?

Yes. We don't test on animals and we never will.

Shipping & Orders

When will my fragrance arrive?

We ship within 2 business days, and it typically hits your door 3-5 days after that. Pretty fast for something this good. You'll get a tracking number the moment we hand it off to the carrier.

Can I change or cancel my order?

If you need to make changes, hit us up at support@ravvine.com right away with your order number. We can usually help if you reach us before we've already packed it.

I got my tracking number but it's not showing anything yet.

Give the carrier up to 24 hours to process and update the system. It's normal for new tracking numbers to sit quiet for a bit — check back later and it should be live.

I entered the wrong shipping address. Can I fix it?

Email support@ravvine.com immediately with your order number and the correct address. The sooner you reach out, the better chance we have of catching it in time.

Returns & Guarantees

What if I don't like my scent?

We've got you covered. 14-day returns, no questions asked. Even if you've opened it and tested it out. Scent is completely personal, and we'd rather you find a Ravvine that makes you happy than be stuck with one you don't vibe with.

Do I get my money back if something's wrong?

Absolutely. Send your return within 14 days of receiving your order. Once we inspect it, we process refunds within 3-7 business days.

My fragrance came in pieces. What do I do?

That's rare, but it happens. Email support@ravvine.com with:

Photos of the damaged packaging and bottle
Your order number

Who pays for return shipping?

You cover the return shipping cost. Return shipping isn't refundable, but it's usually just a few bucks.

Why isn't my refund showing up yet?

Processing takes 3-7 days after we receive and approve it. If it's been more than a week, check your bank account directly — sometimes it shows as pending first. If you still don't see it, contact your credit card company (they have the final say), then reach out to us at support@ravvine.com.